Welcome to Tomy Corporation’s Customer Service Department.

Please note that our customer service contact information has recently changed. Our new email address is consumer@tomy-usa.com.

If you have a query or question regarding any of our products or if you have lost or need to replace parts to revive an existing Tomy product, please feel free to contact us via email or to speak directly to a representative call (949) 955-1030.

The Customer Service Department is open Monday – Friday 8.30am – 5.30pm PST.

RC2 Recalls Thomas & Friends Wooden Railway Toys
Consumers who have purchased the Thomas & Friends Wooden Railway Toys that have recently been recalled will need to call the manufacturer, RC2 for further information and/or instructions on obtaining replacements. All Thomas & Friends products manufactured by TOMY are not affected by the recall.

Consumers can visit http://recalls.rc2.com , or call RC2’s customer service at (866) 725-4407, Monday through Thursday between 8a.m.-5p.m. CT and Friday 8-11 a.m. CT for more details regarding the recall.”

Tomy Corporate Contact
3 MacArthur Place
Suite 950
Santa Ana, CA 92707 USA
Phone: (949) 955-1030
Fax: (949) 955-1037

Tomy Media Contacts:
Toys, Gifts and Novelty:
Mike Kingsbury, MKM
mike@teammkm.com


Video Games:
Customer Support for our video games is provided by our distribution partner D3Publisher of America. Please contact: support@d3p.us or call (480).517.4900 8am-5pm MST

No Submission Policy
Tomy Corporation does not solicit ideas or concepts for games, toys, or any other products unless specifically requested. Please do not send any creative or original materials such as ideas for toys, games or other products, or any creative suggestions, ideas, notes, drawings, concepts or other information. Unsolicited submissions will be deleted, unread. All submissions to this site including but not limited to, comments regarding game play, know-how and techniques become the sole and exclusive property of Tomy Corporation and may be used accordingly. Tomy assumes no obligation of confidentiality with respect to any such communication and will be entitled to use or not use any part thereof for any commercial or noncommercial purpose without obligation of any type to you or any other party, including any monetary or other payment. This paragraph is not intended to apply to any personal information about you (such as name, mailing address and email address), the use of which is governed by Tomy's Privacy Policy. By sending email to Tomy, you agree to the terms set forth herein and in the current Privacy Policy and Terms and Conditions for use on this web site.