Welcome to Tomy Corporation’s Customer Service Department

If you have a query or question regarding any of our products please feel free to contact us via email at consumer@tomy-usa.com, or to leave a message, please call (949) 955-1030 and we will get back to you as soon as possible.

AI TECH AND ISOBOT CUSTOMER SERVICE ONLY:
For warranty service, please send us an email at consumer@tomy-usa.com.

RC2 Recalls Thomas & Friends Wooden Railway Toys
Consumers who have purchased the Thomas & Friends Wooden Railway Toys that have recently been recalled will need to call the manufacturer, RC2 for further information and/or instructions on obtaining replacements. All Thomas & Friends products manufactured by TOMY are not affected by the recall.

Consumers can visit http://recalls.rc2.com, or call RC2’s customer service at (866) 725-4407, Monday through Thursday between 8a.m.-5p.m. CT and Friday 8-11 a.m. CT for more details regarding the recall.

Tomy Corporate Contact
3 MacArthur Place, Suite 950
Santa Ana, CA 92707 USA
Phone: (949) 955-1030
Fax: (949) 955-1037

No Submission Policy
Tomy Corporation does not solicit ideas or concepts for games, toys, or any other products unless specifically requested. Please do not send any creative or original materials such as ideas for toys, games or other products, or any creative suggestions, ideas, notes, drawings, concepts or other information. Unsolicited submissions will be deleted, unread. All submissions to this site including but not limited to, comments regarding game play, know-how and techniques become the sole and exclusive property of Tomy Corporation and may be used accordingly. Tomy assumes no obligation of confidentiality with respect to any such communication and will be entitled to use or not use any part thereof for any commercial or noncommercial purpose without obligation of any type to you or any other party, including any monetary or other payment. This paragraph is not intended to apply to any personal information about you (such as name, mailing address and email address), the use of which is governed by Tomy's Privacy Policy. By sending email to Tomy, you agree to the terms set forth herein and in the current Privacy Policy and Terms and Conditions for use on this web site.